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Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
karyaRandy A. SteinbergeBook
Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
karyaRandy A. SteinbergeBook
Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
karyaRandy A. SteinbergeBook
Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
karyaRandy A. SteinbergeBook
High Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
karyaRandy A. SteinbergeBook
Organizing Itsm: Transitioning the It Organization from Silos to Services with Practical Organizational Change
karyaRandy A. Steinberg