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Frank Garibaldi
Frank Garibaldi spent approximately twenty years in the Restaurant/Catering industry in Hollywood. He felt lucky to have worked for a caterer who catered to the biggest names in sh...lihat lebih banyakFrank Garibaldi spent approximately twenty years in the Restaurant/Catering industry in Hollywood. He felt lucky to have worked for a caterer who catered to the biggest names in show business.
He received an offer to manage the Food and Beverage Department for a casino in a small gaming town in Nevada. He figured he had seen all there was to see and experience in the food business, especially after having his own restaurant for many years. So, he decided to accept the offer. Plus, Frank had been in a casino once before when he won a weekend trip to Las Vegas. He figured a customer is a customer is a customer.
Frank packed up his tilted sense of humor (for lack of a printable word) and his love of laughter and making people laugh. He loaded up his lifelong fascination of people and their behaviors and moved to this small gaming town in Nevada.
His first day on the job was like jumping into Lake Michigan from Navy Pier in Chicago any time in January. He was immediately cold-cocked by brand new behaviors from casino customers (the ones who could leave a trail of rude and obnoxious) and a whole new set of rules from his soon to be eaten words, a customer is a customer is a customer.
After his second day on the job, he could have gone running out of the front doors with his arms flying in the air while yelling, “Are you freeking kidding me?”
He could have done that if he didn’t find a sick attraction to what would be the most outrageous, unbelievable, and unimaginable customer behavior to come.
Frank would say, “I’m not here to work. I’m here for material for my book.”lihat lebih sedikit