The story revolves around the author’s experiences and observations covering a period of thirty years in the automobile business. He wishes to stress that these experiences were not those gained at...lihat lebih banyakThe story revolves around the author’s experiences and observations covering a period of thirty years in the automobile business. He wishes to stress that these experiences were not those gained at a single dealership, but rather the result of having worked in dealerships representing all of the Big Three automakers and in two used car lots. During that time, he worked as a porter, mechanic, warranty manager and salesman. As a result, he was well positioned to observe the people, products, and practices of every aspect of the automobile business.lihat lebih sedikit