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David Barrow
David’s career has spanned a variety of businesses, including IBM, where he authored enterprise service management processes in the late 1990s and early 2000s. It was here that he discovered IT as ...lihat lebih banyakDavid’s career has spanned a variety of businesses, including IBM, where he authored enterprise service management processes in the late 1990s and early 2000s. It was here that he discovered IT as a service and set upon a path to deliver IT services that were as valuable as they were functional. From a certification standpoint, David was introduced to ITIL as part of his work at IBM. He has taken a journey that follows ITIL from v2 up to the present day, achieving certification as an ITIL 4 Strategic Leader and working as a VeriSM™ contributor. After working for IBM, Fidelity International, and Cap Gemini, David became an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients. During 2020–2021 he has been acting as a subject matter expert, presenting to C-level executives and consultants on the YouTube video, ‘10 Steps towards Successful Digital Transformation’, and is a guest blogger for AXELOS, writing about ITIL 4 and its day-to-day use. David has also been a panellist on the ‘ITSM Crowd’ YouTube channel and the Service Management Social podcast, discussing digital service management and its value to enterprise.lihat lebih sedikit
Buku oleh David Barrow
Co-creating value in organisations with ITIL 4: A guide for consultants, executives and managers